Returns & Exchanges
Last update 11th of October 2025
General Information
We hope that you are delighted with every order you receive from Berg’s, but if you are not satisfied with your items, you may return or exchange them free of charge within 14 days of delivery.
You must notify us if you wish to cancel your order or return any items within 14 days of receiving your order, and return such items within a further 14 days of this notification.
At the moment, all costs associated with returning the ordered products are on the behalf of the customer.
If you require any further information not covered here, please do not hesitate to reach us at store@bergs.co
Shipping Warehouse Address
Kent Sp. z o.o. (Berg’s Online Store)
ul. Nowodworcowa 23, 81-581 Gdynia, Poland
Return Instructions
Here you can find a basic instructions on how to return your order.
- Before completing the return, please make sure that your item(s) meets the standards indicated under ‘Product Conditions’ below.
- Fill out the Return & Exchange Form included with your invoice in the order parcel.
- Notify our Customer Service via e-mail at store@bergs.co about your intended return.
- Pack your item(s) using a box which is resistant to adverse weather conditions and damage. Add the original paperwork and filled Return & Exchange Form.
- Address your returned parcel and send it into our shipping warehouse.
Product Conditions
All items should be returned to us new, unused and with all Berg's security tags still attached. Any items that are returned to us in a damaged, soiled or otherwise altered and in less than perfect condition may not be accepted and may be returned to the customer.
Due to hygiene reasons underwear cannot be returned unless faulty.
Refunds
All successfully returned items will be credited to the payment method used when placing the order and in the same currency, less any shipping costs, within 14 days of us receiving your items.
We will send you a confirmation e-mail as soon as we have authorised the refund.
The time in which the credited amount will appear on your statement is subject to your payment method issuer.
A buyer who has concluded a Sales Agreement may withdraw from it within 14 days without giving any reason. The period for withdrawal from the Agreement begins when the Goods are taken into possession by the Buyer.
The Customer may withdraw from the Sales Agreement by submitting a statement of withdrawal to the Seller. The form with the statement of withdrawal from the Agreement is available on the Store's website in the "Return Policy" / "Refund Policy" tab. To meet the deadline, it is sufficient to send the statement before its expiry.
In the event of withdrawal from the Sales Agreement, it shall be deemed not to have been concluded.
If the Buyer has submitted a statement of withdrawal from the Sales Agreement before the Seller has accepted the offer, the offer ceases to be binding.
The Seller is obliged to return all payments made by the Buyer no later than within 14 days from the date of receipt of the statement of withdrawal from the Sales Agreement from the Buyer. The Seller may withhold the refund until the Goods are returned by the Buyer.
If the Buyer has chosen a method of delivery of the Goods other than the method of Delivery offered by the Seller, the Seller shall not be obliged to reimburse the Buyer for any additional costs incurred by him.
The Buyer is obliged to return the Goods immediately, no later than within 14 days from the date of submitting the withdrawal from the Agreement to the Seller.
In the event of withdrawal from the Sales Agreement, the Buyer shall bear the costs of returning the Goods to the Seller. The Buyer shall only bear the direct costs of returning the goods, unless the Seller has agreed to bear them.
The Buyer shall be liable for any reduction in the value of the Goods resulting from their use in a manner exceeding that necessary to ascertain the nature, characteristics and functioning of the Goods.
The Seller shall refund the price using the same method of payment as used by the Buyer, unless the Buyer has expressly agreed to a different method of refund which does not involve any costs for them.
Perfumes and protective masks are not returnable if they have been opened after delivery. Perfumes and masks are hygiene items and are not returnable when delivered in sealed packaging that has been opened after delivery of the Goods.
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