General Information

We hope that you are delighted with every order you receive from Berg’s, but if you are not satisfied with your items, you may return or exchange them free of charge within 14 days of delivery.

You must notify us if you wish to cancel your order or return any items within 14 days of receiving your order, and return such items within a further 14 days of this notification.

At the moment, all costs associated with returning the ordered products are on the behalf of the customer.

If you require any further information not covered here, please do not hesitate to reach us at store@bergs.co

Shipping Warehouse Address

Berg’s Online Store
Kent Sp. z o.o.

ul. Nowodworcowa 23
81-581 Gdynia, Poland
store@bergs.co

Return Instructions

Here you can find a basic instructions on how to return your order.

1. Before completing the return, please make sure that your item(s) meets the standards indicated under ‘Product Conditions’ below.
2. Fill out the Return & Exchange Form included with your invoice in the order parcel.
3. Notify our Customer Service via e-mail at store@bergs.co about your intended return.
4. Pack your item(s) using a box which is resistant to adverse weather conditions and damage. Add the original paperwork and filled Return & Exchange Form.
5. Address your returned parcel and send it into our shipping warehouse.

Product Conditions

All items should be returned to us new, unused and with all Berg's security tags still attached. Any items that are returned to us in a damaged, soiled or otherwise altered and in less than perfect condition may not be accepted and may be returned to the customer.

Due to hygiene reasons underwear cannot be returned unless faulty.

Refunds

All successfully returned items will be credited to the payment method used when placing the order and in the same currency, less any shipping costs, within 14 days of us receiving your items.

We will send you a confirmation e-mail as soon as we have authorised the refund.

The time in which the credited amount will appear on your statement is subject to your payment method issuer.